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Ticket operations

Can tickets be purchased on behalf of someone else?

Yes, you can purchase a ticket on behalf of someone else. ...

Ticket operations

Can I transfer my ticket to someone else?

Our tickets are non-transferable. Should you be unable to travel please contact our call centre. Depending on the ticket fare purchased you may be entitled to make changes to your booking or receive a partial refund depending on the date of depart...

Ticket operations

Are there any additional costs or is everything included in the ticket price?

Our ticket prices include all costs and fees for all services that are included in the selected ticket class. ...

Ticket operations

What are the cancellation and change conditions for the ticket type I have purchased?

  You can find the change and cancellation conditions for your ticket type here.     ...

Ticket operations

How can I change my ticket?

You can change your ticket on our website or you can get support from our call center. In order to change/cancel your ticket, please first make sure that you’re logged in to our website. ...

Ticket operations

I purchased my ticket without logging in. How can i add my ticket to my account?

To do this you need to follow the steps for "Retrieve reservation":   1- Go to "My Account" page 2- Click on the "My Bookings" tab on the left menu 3- Click on "Retrieve reservations" an...

Ticket operations

My flight has been canceled, where can I apply for a new ticket?

In case of flight cancellations, you can change your ticket on our website or contact our call center. ...

Ticket operations

What is a Promo Ticket?

Promo ticket is a special ticket type issued by Corendon Airlines only for fixed price campaigns and will be offered for sale in limited numbers during the campaign periods. In the PROMO ticket type, only handbags/personal items (max. 40x30x20 dim...

Ticket operations

How much do I pay if I want to change my campaign ticket?

For tickets purchased within the scope of the campaign, the change rules of the promo ticket type are valid and the campaign ticket is deemed invalid in the changes requested by the passenger. (Please click for PROMO rules) ...

Ticket operations

How much do I pay if I want to cancel my campaign ticket?

Cancellation/refund rules of Promo ticket type are valid for tickets purchased within the scope of the campaign. In case of reservation cancellations requested by the passenger, the campaign ticket is deemed invalid. (Please click for PROMO rules)...

Ticket operations

What is included in the promo ticket?

In the PROMO ticket type, only handbags/personal items (max. 40x30x20 dimensions and can be placed under the seat) are free of charge. All other services (seat selection, cabin baggage, registered baggage, etc.) are charged additionally. Free ...

Ticket operations

I have a promo ticket, can I buy additional baggage?

In the PROMO ticket type, only handbags/personal items (max. 40x30x20 dimensions and can be placed under the seat) are free of charge. Passengers who choose a PROMO ticket can purchase 1 piece of cabin baggage (10kg, 10EUR) and, if necessary, addi...

Ticket operations

What ticket types is Flexy valid for?

The Flexy option is valid for Comfort, Eco and Lite tickets. A Premium Ticket includes the right to change a reservation up to 48 hours before the flight. ...

Ticket operations

How do you calculate the rebooking fees or the cancellation fees?

Reservations are considered to be complete after payment. No refund will be made if the passenger fails to attend the flight. Cancellations and changes to your ticket after booking will be charged on top of the net ticket fee in accordance with th...

Ticket operations

My flight was changed. Am I entitled to a full refund?

If Corendon Airlines has changed your flight number, you can cancel your ticket free of charge. The cancellation must be made before the check-in counter opens. ...

Special conditions FAQ

If I change my ticket, is my seat reservation transfered to my new ticket?

If you change your reservation, the seat purchased for this flight will be transferred to your new flight. If that seat is not available on your new flight, the fee you paid for your seat will be refunded. The right of refund is only valid for res...

Special conditions FAQ

Will I be refunded for the seat I purchased when I cancel my ticket?

If you cancel your reservation voluntarily, the seat you purchased will not be refunded....

Special conditions FAQ

Can children under the age of 12 travel alone on a Corendon Airlines flight?

Children under 6 years of age may only fly if accompanied by an adult. Children between 6 and 12 years of age may travel unaccompanied provided that: They are accompanied to the airport of departure by a legally authorised adult. The accom...

Special conditions FAQ

Can I sit in whatever seat I want on the plane?

During online check-in, the system automatically assigns a seat for you without price and based on availability. In order to fly in the seat of your choice, you should choose "seat selection” after entering your PNR and surname and cont...

Special conditions FAQ

Can I complete my reservation and online check-in without purchasing a seat?

During online check-in, the system automatically assigns a free seat for you. If you wish, you can complete your check-in process with the automatically assigned seat without charge. If your ticket type includes free seat selection (Premium), you ...

Special conditions FAQ

If I’m travelling with family, friends or a group are the seats next to each other?

During online check-in, the system automatically assigns a seat for you without price and based on availability. In order to fly in the seat of your choice, you should choose "seat selection” and continue the online check-In process. (I...

About Check-in

Can someone else use my ticket to check in and travel?

You can only check in and travel if you are the named passenger on the ticket providing a valid passport which we will use to check ID. Our tickets are non-transferable. ...

About Check-in

Do I need to have the print out of my e-ticket with me when I arrive at the airport?

You are not required to have a copy of your e-ticket printed however, it is advisable to have this saved in your smartphone or electronic device in case of any issues. ...

About Check-in

How do I Check-In at the airport?

Once you arrive at the airport the departure monitors will let you know which desk you need to check in at.   Once you reach the desk you will be required to present a valid passport. If you have hold baggage this will be taken from y...

About Check-in

What should I do if I am late for the airport or want to cancel my flight after checking in online?

If you are late for your flight or wish to cancel after you have completed Online Check-in please contact our call centre. Please note regardless of your ticket fare type flights are non-refundable 48 hrs before departure. ...

Reservation

How secure am I purchasing a ticket online?

Your payments on the Corendon Airlines website are made using highly secure SSL technology, via specially certified servers. The locked padlock icon in the lower right corner of your browser indicates that you are using a secure browser. Durin...

Reservation

I have lost / forgotten my passport / identity card. Is this a problem?

According to the Civil Aviation rules, passengers who do not present to check in and the boarding gate with a valid passport that matches the information on the flight ticket or boarding pass are unable to travel. ...

Reservation

What is PNR?

A PNR code is an abbreviation of Passenger Name Record. It is more commonly known as a reservation number. It is given to you when you make an optional reservation and/or purchase a ticket. The PNR code consists of numbers and letters. With this n...

Reservation

What is my flight fare and what does it consist of?

The flight fare is the price that you pay to travel on an airplane. At the time you book your ticket you will be informed about all taxes related to the fare and the price you pay overall will be a total of your fare and all taxes. Please note...

Baggage operations

If I have added extra baggage to my booking but, my flight is cancelled, will I receive a refund?

This will all depend on the circumstance of why your booking was cancelled. If Corendon Airlines cancels for any unforeseen circumstance then a refund of your ticket fare including any extra baggage added will be issued. If a regular ticket is...

Baggage operations

How many kilograms of baggage allowance do I have on my flight?

Except for hand baggage the total weight of your hold baggage will depend on the ticket fare you have purchased and the destination you are travelling to. Details can be found at: https://www.corendonairlines.com/branded-fares ...

Baggage operations

Does my child receive the same baggage allowance as an adult?

Children over 2 years old have the same hold luggage allowance as adults depending on the ticket fare booked. ...

Damaged/lost baggage

What should I do if my baggage does not arrive at my destination?

Firstly, we would like to apologise that your bags did not arrive at the destination.  We will do our best to solve the problem as soon as possible. Before leaving the arrivals hall at the airport you arrived at, you must obtain a Baggage...

Damaged/lost baggage

What should I do if my baggage is damaged or something is missing?

Firstly, we would like to apologise that your baggage has been damaged. At the airport you arrive at, before leaving the arrivals hall, you must obtain a Baggage Irregularity Report (P.I.R.) for your damaged baggage. Corendon Airlines is i...

Refunds & Claims

Corendon Airlines has cancelled my flight, what should I do?

We regret when we have cause to cancel flights due to unforeseen circumstances and will try to minimize where possible any disruption. In the event we have to cancel your flight we will refund you or change your flight to the nearest and most ...

Travel documents

Can I buy tickets before I get a visa for the country I am going to?

Yes, you can purchase your ticket prior to your visa being approved however, depending on the ticket fare you purchased you may not be entitled to a refund. Where a ticket fare allows for a refund the amount refund will be determined by date o...


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